Frequently Asked Questions
Flannel questions
What kind of fabric do you use?
Aren't the jerseys itchy?
When will my order to ship?
Cap Questions
Check our size chart to make sure you get the right fit.
I like new era caps. Are your caps like theirs?
I just got my cap and it doesn't fit!
Why is my cap visor "floppy"?
What size do your adjustable caps fit?
I see "standard" and "short" visors, what's the difference?
Product Care Questions
Most of the items we offer include washing and care instructions on a tag inside, and the best results will come from following those instructions. Not all items are so straight-forward, though.
How should I clean my wool cap?
What if I need to clean my Authentic Jacket?
Custom orders
Can you make a custom football or hockey jersey?
I want to order jerseys / hats for my team. Can i get a better price?
Shipping & other questions
Once an order is placed it cannot be cancelled or changed. If there is an issue with an order, please use our return portal for an exchange or return.
Fast delivery: In-stock orders typically ship within 7 days. Made-to-order items follow lead times that are shown on each product page.
Shipping locations: currently Ebbets only ships within the United States and Canada.
I don't live in the u.S. What about customs, duties and taxes?
- Currently we only ship to the US and Canada.
- Shipping is calculated for Canadian orders.
- Customs, Duties, and Taxes are the responsibility of the customer.
- Orders that are shipped to countries outside of the U.S. (Canada) may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees").
- The recipient of an international shipment (Canada) may be subject to such Import Fees, which are levied once a shipment reaches your country.
- Additional charges for customs clearance (Canada) must be borne by the recipient; we have no control over these charges and cannot predict what they may be.
- Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
30-days return
You have 30 days to decide! Unworn items can ship back to us for a full refund
Contact us at customerservice@ebbets.com