We're in the office, answering emails from 9am to 5pm (Pacific) Monday to Friday and we'll do our best to respond to your email in a timely fashion. If you're emailing to ask about an exchange or refund, please see below:
If you ordered an item that is the wrong size or prefer to exchange it for another item, please fill out the form below and follow the instructions in your email. If you received the item as a gift, please call us at 1-888-896-2936 or email firstname.lastname@example.org and we will do our best to locate the original order.
Please include a copy of your original receipt. If you have received the item as a gift, please send the item(s) back to us with a note explaining which item/size you are exchanging it for.
Note:Discontinued items will need to be exchanged for a current product. Please note that product must be in resellable condition*. Additional shipping costs may apply.
If within 30 days of your purchase you are not satisfied with your product you may return it for a full refund. Shipping charges are nonrefundable. Please note that product must be in resellable condition* and must be accompanied by original receipt. Please include the reason for your return in the return form. CUSTOM ORDERS & CLEARANCE ITEMS ARE NONREFUNDABLE AND CANNOT BE EXCHANGED. We will gladly exchange any custom orders that are defective (e.g. fabric flaws, design, etc.) Custom orders include, but are not limited to, name/number customizations, custom artwork, etc. If you would like to refund your item, please fill out the form below and follow the instructions in your email.
*Resellable condition: Garments must be clean, unworn and unwashed. Brims of ballcaps must be unaltered and unbent (hats must be returned in a box, not an envelope).
Please note we cannot be held responsible for Ebbets Field Flannels items purchased from other retailers or unaccompanied by sales receipt. For returns/exchanges/repairs of items that are purchased from another retailer, please consult the retailer's returns/exchanges/repair policies.